Frequently Asked Questions

Families and event planners choose We Rent Fun:

• We help you plan the delivery, setup, and take down time so that your event is a “go” before guests arrive and rented items are quickly packed away when the event is over.
• We provide world-class customer service. A lot of companies say it, but our reviews prove it.
• We offer event planning checklists upon request to help you throw the perfect party.
• We’re more than a party rental company: we’re your guide to all things party rentals.

We haven’t come across an event for which we couldn’t provide inflatables or other party rental items, but if you have doubts, click the chat button below to speak to a customer care rep or give us a call. We would be more than happy to hear from you.

That’s an excellent question. We know how it feels to wait, circle back to the site, and discover the item you want was booked by someone else.

Book as soon as you know the details of your event. We know crap happens. Weather changes, kids get sick, and plans change. You’re in good hands with We Rent Fun.

We accept cash, business checks (not personal), and credit cards such as Visa, MasterCard, Discover, and American Express. If you are paying with cash, please have exact change. We discourage drivers from keeping excess cash on their person to keep them safe.

It would be easier to say where we don’t set up. We do not set up inflatables on graveled surfaces, slopes, or uneven terrain. If you’re unsure about the location where you’re planning an event, give us a call, and we’ll help you sort out the details.

There are limitations when it comes to events held at an apartment complex. We can only set up an apartment complex if your event has been approved by the HOA or leasing office (we will ask for that proof), and the inflatable will be installed in the common area around the clubhouse or leasing office.Aditional fees may apply 

No Deposits are not required but we do require a Minimum Payment on all orders by Credit Card.

Please note the space required for each unit (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.

Check the requirements listed with each unit. Also, make sure you have at least a 4 feet of access to the area where it will be set up. The unit can weigh up to 1200 pounds so we need a clear path with ample room.

We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the inflatable.

If the customer needs to cancel or reschedule their event, written notice must be provided to Omega Events LLC DBA We Rent Fun at least 14 days prior to the event (24 hours prior for cancellations due to inclement weather conditions). If timely written notice is provided, Omega Events LLC DBA We Rent Fun will transfer any payments made to a rescheduled event or hold them rain check (credit) that can be used within 1 year from the original date of your event. Rescheduled events are subject to availability. Non-weather related cancellations with less than 14 days written notice are subject to a 33% cancellation fee. Non-weather-related cancellations with less than 48 hours notice are subject to a 50% cancellation fee. Weather-related cancellations with less than 24 hours notice are subject to a 33% cancellation fee. Cancellations after set-up have begun are subject to a 100% cancellation fee.

Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.